1. Does Myeyebb ship to my country?
We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.
2. How much does shipping cost?
You can enjoy free shipping on orders over US$25. Otherwise, it costs US$8.99.
If you need express shipping, you could choose it at checkout, which costs US$20(not available at the moment).
PS. We have free shipping site-wide promotions during sale season. Stay tuned!
3. Will I have to pay taxes?
Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
4. How long will it take for my order to arrive?
Total delivery time = processing time + shipping time
(not including customs delays, weekends, holidays and any unforeseen circumstances)
Processing Time: 2-5 business days
Standard Shipping Time: 10-25 business days
Express Shipping Time: 3-5 business days (Us Warehouse).
PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.
5. How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.
6. What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at firstname.lastname@example.org. We’ll either resent a new one to you or give you a full refund.
7. Can I cancel or change my order?
If you would like to cancel or make change to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.
To provide our customers with the best care and service, we have implemented a verification system that is in compliance with the Fairness to Contact Lens Consumer Law (FCLCA) and Rules for US customers. Under the FCLCA, we are required to verify your contact lens prescription.
First of all, you provides prescription information to us, and then we submits it to your prescriber in a verification request. Your prescriber has eight-business-hours to respond. If the prescriber does not respond within the required time, the prescription is verified automatically, and we may provide contact lenses to you.
1. Submit The Copy
To start the verification, you need to upload a valid copy (photo/scan) of the prescription. There are two methods that could be best for you to handle it in the most efficient and easiest way:
When you are create an account with Myeyebb
When you check out in the shopping cart
You can also submit the copy or photo scan to the email: email@example.com with your name and order ID.
2. Verification Request to Your Prescriber
Please provide us with your priscriber’s name and contact methods like email or phone number, and we will directly contact them to verify your prescription as soon as possible. As mentioned above, the Contact Lens Rule allows eight-business-hours response time for the prescribers, and if there is no response after that, the prescription will be automatically verified. In addition, a business hour is defined as one hour between 9 a.m. and 5 p.m., Monday through Friday, excluding federal holidays, in the prescriber’s time zone.
What if I don’t have a contact lens prescription?
You can easily find a doctor near to you to schedule a test by some online relevant service providers such as Visibly. Please send us the copy after you receive the prescription.
This is a necessary procedure, but we will still ship it. Again, we sincerely appreciate your cooperation and patience throughout this process.