RETURN POLICY
Our policy lasts for 14 days. If more than 14 days have passed since delivery, we unfortunately cannot offer you a refund or exchange.
Return/Refund Conditions:
1. Items received within 14 days.
2. Items returned must be unopened or in good condition with the original packing. We do not accept a returned item that has been opened, damaged, or altered in any way.
3. We do not accept returned items that are sent back by you directly without checking with us first.
4. You are responsible for return shipping charges.
5. The after-sale warranty is 14 days upon receiving the parcel(according to the logistic information).
Quality problems(ripped, incomplete, shriveled, etc) of the product are found within the after-sale warranty, please contact us immediately and send us clear pictures of the defective item. We can replace it after checking.Please do not throw the lens and lens packages before your problem is solved.
Return/Refund Process
1. Please email us contact@mail.myeyebb.com first, and we will write back to you asap. Please tell us the details of your order in the email: your name, order number, and reason.
2. Put the item in its original packaging.
Returns are allowed if the packaging of the product is intact and the product has not been opened, which will not affect the secondary sales.
3. Hand over the package to the carrier.
After returning the package to us, please provide the tracking number and website to track the logistics information.
4. We have received your return package.
Once your return has been received and inspected, we will email you informing you that we have received your returned item. We will check if the package is in good condition once and notify you to approve or deny the refund.
Special Case:
- Purchase error:
If you mistakenly order the wrong prescription or wrong color, and you want a replacement, you will need to return the product to us, and we will resend it to you, please note we will charge $16.99 for shipping
- Personal reasons: I don't like/subjectively think the color is not good-looking
1. If you don't like the products and it has been open, you need to cut the lens in half (refer to the picture) and contact us within 14 days, we will refund the money to the shopping card in your account. You can check your balance at any time by logging into your account. More than 14 days, we cannot refund.
Please note: only one after-sales opportunity per order.
2.If you don't like the products, and it has been open, you can exchange it for a different pair, you only pay $10 shipping. No need to return the unlike one. (Note: only one pair can be exchanged)
Note: In all cases (except product quality) we need to deduct $8 shipping fee to refund.
- Sent the wrong item by us:
If we send the wrong items, please send pictures to contact@mail.myeyebb.com. We will resend it to you free of charge after confirmation.