1. After you place an order with a gift card, you will receive an email that contains a unique gift card code.
2. You can redeem the value of a gift card by entering the code at checkout.
3. When you redeem a gift card, the checkout displays one of the following options:
If the balance available on the gift card is greater than or equal to the order total, then you can click Complete order without another payment method.
If the balance available on the gift card is less than the order total, then you will be prompted to choose a second payment method for the balance before placing the order.
Tip: MYEYEBB gift cards are e-gift cards, can only be used at myeyebb.com, and will not be sent to you as physical gift cards.
FAQ
Q: Can a gift card be used more than once? A: Yes, provided there is still a balance remaining on the card. You can see the balance in the email that contains the gift card code.
Q: Can more than one gift card be used towards a purchase? A: Yes. You can redeem another gift card during checkout.
Q: Can a gift card/discount code be used to buy a gift card? A: No, you can't use a gift card to buy another gift card. By far we have no discount code that can be applied to buy a gift card.
Q: Can a gift card be used to pay for shipping and taxes? A: Yes, gift cards are applied to the final order total which includes shipping and taxes.
Q: Can gift cards be used in conjunction with a discount code? A: Yes, gift cards are a form of payment, which means when you purchase items (except gift cards) on our online store, you can use gift cards and a discount coupon at the same time.
Q: Can a gift card be sent to someone else? A: Yes, you just need to forward the gift card email to the recipient.
SHIPPING
Orders are usually shipped within 48 hours (except holidays). Our shipping range covers the whole world. And shipping is free on orders over $29.
RETURNS
When you receive the package, please check if the package is in good condition.If you receive a defective product, we will exchange it for free (Defects include: broken lens or other quality problems) If you are not satisfied with the product, we will replace you with another style for free until you are satisfied. Please feel free to get in touch with us. Email: contact@mail.myeyebb.com Instagram:@myeyebb_official Facebook:@myeyebb
To provide our customers with the best care and service, we have implemented a verification system that is in compliance with the Fairness to Contact Lens Consumer Law (FCLCA) and Rules for US customers. Under the FCLCA, we are required to verify your contact lens prescription.
First of all, you provides prescription information to us, and then we submits it to your prescriber in a verification request. Your prescriber has eight-business-hours to respond. If the prescriber does not respond within the required time, the prescription is verified automatically, and we may provide contact lenses to you.
1. Submit The Copy
To start the verification, you need to upload a valid copy (photo/scan) of the prescription. There are two methods that could be best for you to handle it in the most efficient and easiest way:
When you are create an account with Myeyebb
When you check out in the shopping cart
You can also submit the copy or photo scan to the email: contact@mail.myeyebb.com with your name and order ID.
2. Verification Request to Your Prescriber
Please provide us with your priscriber’s name and contact methods like email or phone number, and we will directly contact them to verify your prescription as soon as possible. As mentioned above, the Contact Lens Rule allows eight-business-hours response time for the prescribers, and if there is no response after that, the prescription will be automatically verified. In addition, a business hour is defined as one hour between 9 a.m. and 5 p.m., Monday through Friday, excluding federal holidays, in the prescriber’s time zone.
What if I don’t have a contact lens prescription?
You can easily find a doctor near to you to schedule a test by some online relevant service providers such asVisibly. Please send us the copy after you receive the prescription.
This is a necessary procedure, but we will still ship it. Again, we sincerely appreciate your cooperation and patience throughout this process.
